Delivery and Return
Shipping Options and Policies
We are delighted to offer shipping services to both Canada and the USA, presenting a range of shipping methods to suit your needs. Our trusted partners include Canada Post, DHL, FedEx, and UPS, ensuring the reliability of your deliveries. Rest assured, tracking information will be provided for every order dispatched.
Delivery Timing
For further assistance, please don't hesitate to contact us at info@fusionwear.ca.
We are delighted to offer shipping services to both Canada and the USA, presenting a range of shipping methods to suit your needs. Our trusted partners include Canada Post, DHL, FedEx, and UPS, ensuring the reliability of your deliveries. Rest assured, tracking information will be provided for every order dispatched.
Delivery Timing
- Orders typically reach their destination within 5-7 Working days from the dispatch date.
- We will ship items within 24-48 hours after receiving your order.
- For any inquiries regarding your order status, please reach out to us via the provided email address.
Free Shipping
Enjoy complimentary shipping on all orders of $80 or more within Canada.
Remote Area Surcharge
- Certain remote zip codes may necessitate additional delivery charges.
- Feel free to contact us for a list of remote area zip codes.
- Changes to the delivery address can be accommodated within 24 hours of placing your order.
- Please note, a $20 fee applies to address adjustments made after dispatch.
- Declining delivery will incur a restocking fee of 75%, deducted from the refund amount.
- We are not liable for packages marked as delivered but not received.
- Consider having your orders delivered to a secure work address for added peace of mind.
Taxes and Duties
- Recipients are responsible for any import duties, customs fees, and local taxes.
- Payment upon delivery may be required to release the order from customs.
- Requests for returns must be submitted in writing within 48 hours of receiving the order.
- Pre-shipment cancellations are accepted within 24 hours for a full refund.
- Post-shipment return requests are subject to approval on a case-by-case basis.
- Returns for store credit are free, while refunds to the original payment method incur a 10% restocking fee.
- Customers are responsible for return shipping costs.
- Refunds will be issued upon receipt of the returned item, minus the original shipping charges.
- Please refrain from returning items without prior confirmation and provide tracking information for all returns.
For further assistance, please don't hesitate to contact us at info@fusionwear.ca.
